It might come as a surprise, but our postal system is not perfect.  On occasions we receive phone calls from Administrators wondering why they have not received their scored reports. Usually, this is due to our office not ever having received the answer sheets.

If the answer sheets have been lost in transit and you have not made a photocopy of the answer sheets, the only thing to be done is to have the couple complete the inventory again.

We suggest that you routinely make photocopies of completed answer sheets and retain these until you no longer need to keep them (after the Report has been received or when you have finished working with the couple).  If the originals are lost the photocopied answers can be transcribed onto fresh answer sheets for scanning and scoring.

PLEASE DO NOT SEND US THE PHOTOCOPIES SINCE THEY WILL NOT SCAN.

Also, our Processing Office sometimes receives sets of answer sheets that require some time-consuming additional work.  Most often this is due to the following problems:

• The answers are not made using the correct pencil.  Anything other than a lead pencil (a 2H or 2B pencil is best) will be unreadable by our scanner. 

• Incorrect answers have not been completely erased.

• The answer sheets are photocopies of the sheets completed by the couple. As noted above, if you photocopy them, send us the originals and retain your photocopies.

• The answer sheets have been folded incorrectly.  Just use the fold lines marked on the sheets themselves.
  

• The answer sheets are not those provided by us - they are photocopies on a different grade of paper and contain distortions and different textures of printing and colour.  Only use the sheets we provide.
  

• The information identifying the Administrator has not been completed.